Cookie Policy

Cookies are small text files that a site stores on your device. Some are required for the site to work, and others are used for measurement and advertising. Alongside cookies we also use local storage in the browser (localStorage), and every rule in this document applies to it equally.

Until you choose in the consent banner, no measurement or advertising tool is loaded on the site, and no identifier beyond the strictly necessary cookies is stored on your device. What is loaded on every page is the Google Tag Manager loading infrastructure, which writes no cookies and measures nothing by itself; it is told that every category is refused, and the measurement and advertising tools themselves are not loaded at all until you approve them.

Without them the site cannot function, and they therefore cannot be refused. They are not used for measurement and are not used for advertising.

• Keeping you signed in to your personal area - stored in cookies that are not accessible to code in the browser.
• Booking state - so that progress through the booking process is not lost when moving between pages.
• Security - protection against misuse of forms and interfaces.
• Language and display - storing the language and display mode you chose.
• cartech_consent - your choice in the consent banner. Kept for 180 days, after which you will be asked again. This is the cookie that lets us honour your decision, and it is therefore stored also - and especially - when you have refused.
• nehorix-a11y - the accessibility preferences you chose, such as contrast, text size and stopping animations.

Used to understand how the site is used, to find places where users get stuck, and to fix them.

• Google Analytics (Google) - the _ga and _gid cookies.
• Microsoft Clarity (Microsoft) - the _clck and _clsk cookies. This tool records your browsing session on the page: mouse movements, clicks and scrolling, and lets us view the recording and see heat maps. It is the tool on this site with the broadest effect on privacy, and it is set out in detail in section 3.4 of the Privacy Policy. Refusing this category prevents it from loading entirely, and harms no service.
• Our own anonymous identifiers - cartech_cid and cartech_sid, stored in local storage. They are generated at random, contain no personal detail, and without your consent are not created in the first place.
• cartech_attr - a record of how you arrived at the site (for example: a search engine, an advertisement, a link from another site), stored in local storage for every visitor. It is needed in order to know which channels bring enquiries, and it does not identify you: it records the type of source only. When you arrive by clicking an advertisement, the unique identifier that the advertising platform attaches to the link is not stored - only the name of the platform is recorded, and identifiers of that kind stored in the past are deleted from the device on the next visit.

Used to tailor advertising and to measure conversions.

• Meta Pixel (Meta / Facebook) - the _fbp and _fbc cookies. Measuring advertising effectiveness and tailoring adverts.
• Google Ads Conversion Linker (Google) - the _gcl_au cookie. Attributes a booking to the advertisement that led to it.

The tools in sections 3.2 and 3.3 are loaded through Google Tag Manager. The infrastructure itself is loaded on every page, including without consent, and writes no cookies; it is told that every category is refused, and so no tool from those sections is loaded and none of its cookies is created until you approve the category. The retention periods of third-party providers' cookies are set by those providers and not by us; the retention periods of information held by us are set out in section 11 of the Privacy Policy.

The primary and decisive tool is the site's consent banner, not your browser settings.

• On your first visit - the banner presents the choice, and the accept and reject buttons are presented with equal prominence.
• At any time afterwards - at the bottom of every page on the site there is a "Cookie settings" link, which reopens the consent screen and allows any choice to be changed.
• When you withdraw consent - we do not merely record a "no". We actually delete from your device the cookies and identifiers that were written as a result of the consent, and the page is reloaded to make sure that tools already loaded stop running. Cookies written by an external provider on its own domain are blocked from loading again, and deleting them from the device is done through your browser settings.

Cookies can also be managed through your browser settings. Please note that blanket blocking in the browser will also affect the strictly necessary cookies, and may prevent signing in and completing a booking.

Nothing. Consent to analytics and marketing is not mandatory, and refusing does not affect your ability to browse the site, search for a car, book, or receive service. The site works fully without your consent.

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

For questions about this policy you can contact us by email. Full details of the information we collect, the purposes of use, retention periods and your rights appear in the Privacy Policy.